Heaven Speaks™ Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most Heaven Speaks™ products arrive within approximately 4–10 business days after an order is placed.

Some larger or specialty home decor items may require approximately 5–12 business days for delivery.

International orders may require approximately 10–30 business days depending on destination country and customs processing.

Which products may take longer to arrive?

Some larger or specialty items may require additional production and transit time, including:

blankets
pillows
canvas prints
wall art
select home decor items

Why does shipping take time?

Many Heaven Speaks™ products are created on demand specifically for your order rather than mass-produced in advance.

This allows us to offer intentional, high-quality products while reducing unnecessary overproduction and waste.

Because of this, production and shipping times may vary slightly during holidays, launches, or high-volume periods.

Will my items arrive separately?

Possibly, yes.

Because different products may be produced and shipped from different facilities, your order may arrive in multiple packages with separate tracking numbers.

This is especially common when ordering a mix of apparel, journals, decor items, or declaration decks together.

Do you ship internationally?

Yes...many Heaven Speaks™ products are available for international shipping.

International delivery timelines vary depending on destination country, customs processing, and local postal carriers.

Please note:

international shipping rates are calculated separately at checkout
free shipping promotions may not apply to international orders
customers are responsible for any customs fees, import duties, VAT charges, or taxes required by their country

Estimated international delivery windows may range from approximately 10–30 business days depending on destination and carrier conditions.

Returns, Replacements & Damaged Orders

Do you accept returns or exchanges?

Because many Heaven Speaks™ products are created on demand specifically for each order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizing selections, or change-of-mind purchases.

Please review product descriptions, sizing charts, and order details carefully before placing your order.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

support@heavenspeaks.com

Please include:

your order number
a description of the issue
clear photos showing the damage or problem

Once reviewed, we will work with our production partners to determine eligibility for a replacement or resolution.

Why is there a 14-day reporting window?

Our fulfillment and production partners require issues to be reported within a limited timeframe in order to qualify for replacement or resolution support.

The 14-day window allows adequate time for both customer reporting and backend resolution processing.

Support & Customer Care

How can I contact support?

For support inquiries, please contact:

support@heavenspeaks.com

You may also use the contact form available through our main website.

How quickly will I receive a response?

We aim to respond to support inquiries within approximately 1 business day.

During launches, holidays, or high-volume periods, response times may occasionally take longer.

We appreciate your patience and grace as our small team carefully serves each customer.

Products & Fulfillment

Are your products mass-produced?

No.

Many Heaven Speaks™ products are created on demand specifically for your order.

This allows us to produce intentionally, reduce waste, and offer thoughtfully created products without unnecessary overproduction.

Why do some products look slightly different in person?

Because products are printed individually and viewed across different screen settings and lighting conditions, slight variations in color, placement, texture, or finish may occur.

These minor variations are considered normal within print-on-demand production.

Are declaration decks currently handmade?

Current Heaven Speaks™ declaration decks may be fulfilled either from limited on-hand inventory or through print-on-demand production depending on product availability and fulfillment stage.

Packaging and fulfillment methods may evolve as the Heaven Speaks™ product ecosystem grows.

Account & Ordering

Can I track my order?

Yes.

Tracking information will be provided once your order has been fulfilled and shipped.

Please allow additional time for tracking updates to appear after receiving shipment confirmation emails.

What happens if I enter the wrong shipping address?

Customers are responsible for ensuring shipping information is entered correctly at checkout.

Heaven Speaks™ is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Can I cancel or modify my order after placing it?

Because many products begin production shortly after purchase, order modifications or cancellations may not always be possible once processing has begun.

If you need assistance, please contact support as quickly as possible after placing your order.

Heaven Speaks™ Brand & Mission

What is Heaven Speaks™?

Heaven Speaks™ is a Kingdom-centered creative brand focused on declarations, spiritual encouragement, worship, journals, and intentional resources designed to help people engage more deeply with God, identity, peace, and spiritual growth.