Shipping & Resolution Policy

Heaven Speaks Shipping & Resolution Policy

At Heaven Speaks™, many of our products are created on demand and produced specifically for each order. Because of this, we do not offer traditional returns or exchanges for most items.

Our goal is to provide a peaceful, supportive customer experience while maintaining sustainable fulfillment practices for intentionally created products.

Order Processing

Orders are fulfilled through a combination of trusted production partners and Heaven Speaks fulfillment systems.

Depending on the products purchased, orders may arrive in multiple shipments and at different times.

Processing and shipping timelines may vary depending on:

  • product type

  • production schedules

  • holidays

  • weather conditions

  • carrier delays

  • seasonal fulfillment volume

Tracking information will be provided once available.

Estimated Production & Shipping Times

Approximately 4–10 Business Days

Most Heaven Speaks™ products fall within this delivery window, including:

  • apparel

  • hoodies & sweatshirts

  • t-shirts

  • tank tops

  • long sleeves

  • kids apparel

  • tote bags

  • mugs & drinkware

  • candles

  • phone cases

  • journals

  • printed books

  • paper products

Approximately 5–12 Business Days

Some larger or specialty decor items may require additional production and transit time, including:

  • blankets

  • pillows

  • canvas prints

  • wall art

  • select home decor items

International Shipping

Many Heaven Speaks™ products are available for international shipping.

International shipping rates are calculated separately at checkout based on destination and product type. Free shipping promotions may not apply to international orders.

Estimated international delivery windows may range from approximately 10–30 business days depending on destination country, customs processing, and local carrier conditions.

Customers are responsible for any customs fees, import duties, VAT charges, or taxes required by their country.

Shipping Timeframes

Shipping estimates provided at checkout are estimates only and are not guaranteed delivery dates.

Once packages are transferred to the shipping carrier, delivery timing is outside the direct control of Heaven Speaks™.

Carrier scans and tracking updates may occasionally experience delays.

Resolution Window

If there is an issue with your order, please contact Heaven Speaks™ within 14 days of confirmed delivery.

To help us review your request efficiently, please include:

  • your order number

  • a description of the issue

  • clear photos if applicable

Support requests submitted outside the 14-day resolution window may not qualify for replacement or resolution review.

Eligible Resolution Situations

We may offer assistance for situations including:

  • damaged items

  • defective products

  • incorrect items received

  • fulfillment or shipping errors

  • qualifying lost shipment situations

Resolutions may include:

  • replacement shipment

  • store credit

  • refund at the discretion of Heaven Speaks™

Replacement and refund requests are reviewed on a case-by-case basis.

Non-Eligible Situations

Because products are custom printed and produced on demand, we generally do not offer returns, exchanges, or refunds for:

  • buyer’s remorse

  • incorrect items ordered by the customer

  • sizing issues after purchase

  • minor color or print variations

  • normal print-on-demand inconsistencies

  • opened or used items

  • requests made outside the 14-day resolution window

Please do not send products back unless instructed to do so by Heaven Speaks™.

Lost Packages & Delivery Issues

If tracking shows your package as “Delivered,” please first:

  • verify the shipping address entered at checkout

  • check your mailbox, porch, mailroom, or surrounding delivery areas

  • check with neighbors or household members

  • contact the shipping carrier directly

  • allow 24–48 hours for delayed final delivery scans

Carriers occasionally mark packages as delivered before they physically arrive.

If your package still cannot be located after completing these steps, please contact Heaven Speaks™ within the 14-day resolution window.

Lost package situations are reviewed on a case-by-case basis.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

Heaven Speaks™ is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If an order is returned due to an incorrect address entered by the customer, additional shipping charges may apply for reshipment.

Carrier Delays

Heaven Speaks™ is not responsible for delays caused by:

  • shipping carriers

  • severe weather

  • holidays

  • customs processing

  • postal disruptions

  • carrier service interruptions

  • circumstances outside our control

Contact Support

If you need assistance with your order, please contact Heaven Speaks™ support at:

support@heavenspeaks.com

Please allow approximately 1–3 business days for a response, though response times may occasionally increase during launches, holidays, or high-volume periods.

Thank you for supporting Heaven Speaks™ and allowing us to create meaningful resources for your journey.